Grievance Redressal

How to raise a complaint

Contact the grievance officer listed below with your name, contact details, a description of the issue and your order reference if relevant. Keep the reference we provide for follow-up. Avoid sending passwords, UPI PINs, one-time codes or complete card numbers.

Response timeline

We aim to acknowledge consumer grievances within 48 hours and resolve them within one month from receipt. You may follow up through the listed grievance channels.

Grievance officer

Name

[Grievance Officer Name]

Designation

Grievance Officer

Phone

[Grievance Officer Phone]

Email

[Grievance Officer Email]

Address

[Grievance Officer Correspondence Address]